Customer reviews of West Suffolk Cars

By Tony N on 10 August 2020 | Purchase not verified

I bought my 17 year old son his first car from Mark. Not knowing anything about cars, iI was very nervous about getting the right one. Mark was brilliant, he talked me through the whole process and what to consider and made the whole experience completely reassuring. We bought a fantastic car and cannot recommend Mark highly enough for anyone considering buying a used car.

By Anthony C on 19 May 2020 | Purchase not verified

Mark was very helpful and friendly, not at all salesy and gave us the space (both figuratively and literally) to freely inspect the vehicle and take for a test drive. The car I bought is in incredible condition and has a full dealer service history. There was a small amount of paint decay on the b pillar (a common issue with age), which he highlighted to me and subsequently promptly rectified with a local supplier prior to our completion of the purchase. I can't recommend his services highly enough.

Reply from West Suffolk Cars on 26/05/20

Thank you Anthony for your business and kind review. Mark (Owner)

By sarah R on 02 March 2020 | Purchase not verified

"Meaningful 3 month WARRENTY!!" This is a joke...we have tried to get a problem fixed that happened just a couple of days after picking the car up and have been fobbed off with excuse after excuse about when the part will be fitted. We have now been waiting nearly 2 months and was promised a day to be booked in last monday but still no communication from the dealer. We will be sorting the problem ourselves and warning others about WEST SUFFOLK CARS' WARRANTIES!!!!

Reply from West Suffolk Cars on 03/03/20

Hello Sarah I'll have to hold my hands up on this, I have let you down, I've had a lot going on personally, with my father dying recently, and have obviously had a lot on my plate, and have taken my eye off the boil. Many times I had thought I had better order your Bonnet catch, but never quite got it done. My Apologies Mark

By Maria A on 27 September 2019 | Purchase not verified

No pushy sales talk. The car was very well presented and Mark goes the extra mile to ensure his customers leave happy with their purchase.

By colin M on 30 August 2019 | Purchase not verified

bought a mini from mark nice man but the engine light came on and all he did was clear the light. Came back on and again all he did was clear the light.The A/C then stopped working and i could not contact him.Left severall messages on land and mobile and sent message through his web site still never got back to me.He obviously did not want to spend any money on warrenty work.

Reply from West Suffolk Cars on 09/09/19

Thank you Colin for taking the time to leave a review, customer feedback is very important to us. I'm sorry you were not happy that it took two attempts to rectify the engine light, they can be a bit temperamental on mini's, but we got there in the end. In reference to you trying to contact me, I was on holiday for 2 weeks, and while I'm away I do close the business down, I think in hindsight, I can improve the way I communicate this, with maybe a phone re-direction or a improved answerphone message. Kind regards Mark Garwood, Owner

By Tim C on 19 July 2019 | Purchase not verified

Excellent car buying experience - Mark was super helpful - even delivering the car to us when we couldn't get back to pick it up. Would happily recommend him as a motor trader, this is how car selling should be done.

By Katie B on 18 February 2019 | Purchase not verified

1st class service we could not fault mark at all . Would def recommend

By Tracey W on 08 October 2018 | Purchase not verified

Mark was nice and friendly and put himself out so we could see the car at a time to suit us. My Daughter has been very pleased with the Automatic VW Polo that we purchased. Would definitely use again.

By Tanya D on 08 August 2018 | Purchase not verified

Purchased my BMW 1 a couple of weeks ago. Great car, excellent customer service, nothing was too much trouble. Would definitely recommend and go back .

By Tracey L on 17 March 2018 | Purchase not verified

Was very nervous about buying a new car but Mark instantly put my mind at rest. Genuine knowledgeable man who cares about the cars and his customers. I had trouble finding the business due to a Road closure so I called Mark and he very kindly came to meet me where I was so I could follow him. I traded in my old car and got a realistic price and in return brought my Mini One which is a car I have dreamt of owning for a long time. The whole experience was extremely positive no hard sell at all and 100 per cent trust worthy. I highly reccommend West Suffolk Cars and when I'm next looking for a new car they will be my first point if call.