Customer reviews of West Suffolk Cars

By VIV T on 06 September 2016 | Verified purchase

Fantastic service. We can't recommend them enough.

By JAMES L on 06 September 2016 | Verified purchase

We were initially impressed by the range of cars offered by West Suffolk Cars; quality over quantity. Excellent and personable communication made the whole process very straight forward and pleasant. Their knowledge of the vehicle was reassuring too. We are very happy with our purchase and would not hesitate in using them again.

By Brian P on 14 June 2016 | Verified purchase

Friendly good service and a much needed reliable car. Would recommend

By Danielle B on 19 February 2022 | Purchase not verified

Excellent service, I travelled approximately 2 hours to pick up my car and it was so worth it! I absolutely LOVE my new car so thank you so much! Mark was an absolute pleasure to deal with, friendly and pleasant and great communication even before I picked the car up. It was a fast, smooth process when I got there! Would highly reccomend! Thanks again

By Andrew W on 25 October 2020 | Purchase not verified

After searching for a specific car for my daughter I found the perfect one, spec & colour. There were lots of high quality photos of the car, inside & out. Not being a huge fan of car dealers i had my reservations. However after contacting Mark & viewing the car I was pleasantly surprised. There was no pressure or hard sales. Mark was a genuine, friendly & helpful man. The car was exactly as advertised & all documentation to hand. All in all a very easy process & one very happy daughter. I am constantly looking at his site just in case he gets a high spec Audi A3 for my wife. Thanks again

By Tony N on 10 August 2020 | Purchase not verified

I bought my 17 year old son his first car from Mark. Not knowing anything about cars, iI was very nervous about getting the right one. Mark was brilliant, he talked me through the whole process and what to consider and made the whole experience completely reassuring. We bought a fantastic car and cannot recommend Mark highly enough for anyone considering buying a used car.

By Anthony C on 19 May 2020 | Purchase not verified

Mark was very helpful and friendly, not at all salesy and gave us the space (both figuratively and literally) to freely inspect the vehicle and take for a test drive. The car I bought is in incredible condition and has a full dealer service history. There was a small amount of paint decay on the b pillar (a common issue with age), which he highlighted to me and subsequently promptly rectified with a local supplier prior to our completion of the purchase. I can't recommend his services highly enough.

Reply from West Suffolk Cars on 26/05/20

Thank you Anthony for your business and kind review. Mark (Owner)

By sarah R on 02 March 2020 | Purchase not verified

"Meaningful 3 month WARRENTY!!" This is a joke...we have tried to get a problem fixed that happened just a couple of days after picking the car up and have been fobbed off with excuse after excuse about when the part will be fitted. We have now been waiting nearly 2 months and was promised a day to be booked in last monday but still no communication from the dealer. We will be sorting the problem ourselves and warning others about WEST SUFFOLK CARS' WARRANTIES!!!!

Reply from West Suffolk Cars on 03/03/20

Hello Sarah I'll have to hold my hands up on this, I have let you down, I've had a lot going on personally, with my father dying recently, and have obviously had a lot on my plate, and have taken my eye off the boil. Many times I had thought I had better order your Bonnet catch, but never quite got it done. My Apologies Mark

By Maria A on 27 September 2019 | Purchase not verified

No pushy sales talk. The car was very well presented and Mark goes the extra mile to ensure his customers leave happy with their purchase.

By colin M on 30 August 2019 | Purchase not verified

bought a mini from mark nice man but the engine light came on and all he did was clear the light. Came back on and again all he did was clear the light.The A/C then stopped working and i could not contact him.Left severall messages on land and mobile and sent message through his web site still never got back to me.He obviously did not want to spend any money on warrenty work.

Reply from West Suffolk Cars on 09/09/19

Thank you Colin for taking the time to leave a review, customer feedback is very important to us. I'm sorry you were not happy that it took two attempts to rectify the engine light, they can be a bit temperamental on mini's, but we got there in the end. In reference to you trying to contact me, I was on holiday for 2 weeks, and while I'm away I do close the business down, I think in hindsight, I can improve the way I communicate this, with maybe a phone re-direction or a improved answerphone message. Kind regards Mark Garwood, Owner