Customer reviews of West Suffolk Cars
At West Suffolk Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Happy daughter = a quiet life
By Andrew W on 25 October 2020 | Purchase not verified
After searching for a specific car for my daughter I found the perfect one, spec & colour. There were lots of high quality photos of the car, inside & out. Not being a huge fan of car dealers i had my reservations. However after contacting Mark & viewing the car I was pleasantly surprised. There was no pressure or hard sales. Mark was a genuine, friendly & helpful man. The car was exactly as advertised & all documentation to hand. All in all a very easy process & one very happy daughter. I am constantly looking at his site just in case he gets a high spec Audi A3 for my wife. Thanks again
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5
My son's first car
By Tony N on 10 August 2020 | Purchase not verified
I bought my 17 year old son his first car from Mark. Not knowing anything about cars, iI was very nervous about getting the right one. Mark was brilliant, he talked me through the whole process and what to consider and made the whole experience completely reassuring. We bought a fantastic car and cannot recommend Mark highly enough for anyone considering buying a used car.
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5
Great business, great car!
By Anthony C on 19 May 2020 | Purchase not verified
Mark was very helpful and friendly, not at all salesy and gave us the space (both figuratively and literally) to freely inspect the vehicle and take for a test drive. The car I bought is in incredible condition and has a full dealer service history. There was a small amount of paint decay on the b pillar (a common issue with age), which he highlighted to me and subsequently promptly rectified with a local supplier prior to our completion of the purchase. I can't recommend his services highly enough.
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5
Beware - fake warranty guarantee
By sarah R on 02 March 2020 | Purchase not verified
"Meaningful 3 month WARRENTY!!" This is a joke...we have tried to get a problem fixed that happened just a couple of days after picking the car up and have been fobbed off with excuse after excuse about when the part will be fitted. We have now been waiting nearly 2 months and was promised a day to be booked in last monday but still no communication from the dealer. We will be sorting the problem ourselves and warning others about WEST SUFFOLK CARS' WARRANTIES!!!!
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5
Recommended
By Maria A on 27 September 2019 | Purchase not verified
No pushy sales talk. The car was very well presented and Mark goes the extra mile to ensure his customers leave happy with their purchase.
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5
Do not recomend he will not honour his warrenty.
By colin M on 30 August 2019 | Purchase not verified
bought a mini from mark nice man but the engine light came on and all he did was clear the light. Came back on and again all he did was clear the light.The A/C then stopped working and i could not contact him.Left severall messages on land and mobile and sent message through his web site still never got back to me.He obviously did not want to spend any money on warrenty work.
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5
Excellent car buying experience
By Tim C on 19 July 2019 | Purchase not verified
Excellent car buying experience - Mark was super helpful - even delivering the car to us when we couldn't get back to pick it up. Would happily recommend him as a motor trader, this is how car selling should be done.
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5
Fantastic service
By Katie B on 18 February 2019 | Purchase not verified
1st class service we could not fault mark at all . Would def recommend
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5
Purchase VW Polo Auto
By Tracey W on 08 October 2018 | Purchase not verified
Mark was nice and friendly and put himself out so we could see the car at a time to suit us. My Daughter has been very pleased with the Automatic VW Polo that we purchased. Would definitely use again.
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5
A genuinely decent and honest car dealer.
By Tanya D on 08 August 2018 | Purchase not verified
Purchased my BMW 1 a couple of weeks ago. Great car, excellent customer service, nothing was too much trouble. Would definitely recommend and go back .